Refund Policy

1. Refund Eligibility

1.1. FocusTrade offers a refund policy to provide transparency and fairness to our users. Refunds are subject to specific conditions outlined in this policy.

1.2. Refunds may only be considered for the paid version of FocusTrade, as indicated in our subscription plans. The free version does not qualify for refunds.

2. Requesting a Refund

2.1. To request a refund, you must contact our customer support team through the designated support channels provided on our platform.

2.2. Refund requests must be submitted within [15 days] from the date of your initial subscription or payment, depending on your subscription plan. Please refer to your plan's specific refund eligibility period.

2.3. Refund requests must be made by the account holder and include the following information:

  • Your name
  • Email address associated with your payment account
  • Subscription plan details
  • Reason for the refund request
  • Any additional relevant information

2.4. All refund requests are subject to review and approval by FocusTrade.

3. Refund Criteria

3.1. Refunds may be granted based on the following criteria:

a. Technical Issues: Refunds may be considered if you encounter technical issues or service interruptions that significantly impact your ability to use the platform. FocusTrade will make a reasonable effort to resolve such issues before granting a refund.

b. Service Non-Delivery: If you paid for a subscription plan, but we fail to provide the services as specified in your subscription, a refund may be granted.

c. Dissatisfaction: In the event that you are unsatisfied with the paid version of FocusTrade within the eligible refund period, you may request a refund. However, your reasons for dissatisfaction will be assessed on a case-by-case basis.

3.2. Refunds will not be granted for any of the following reasons:

a. Change of Mind: Refunds will not be issued simply due to a change of mind or a decision to discontinue use of the platform.

b. Failure to Cancel Auto-Renewal: Failure to cancel auto-renewal of your subscription, leading to an automatic subscription renewal, does not qualify for a refund.

c. Violation of Terms: Refunds will not be granted if you have violated any terms of use or other policies of FocusTrade.

4. Refund Process

4.1. Upon receiving a refund request, FocusTrade will review the request and provide a response within [3 business days].

4.2. Approved refunds will be processed within [3 business days] from the date of approval.

5. Payment Method for Refunds

5.1. Refunds will be issued using the same payment method that was used for the original transaction.

6. Contact Us

If you have questions or need further assistance regarding our refund policy, please contact our support team at .